This Privacy Policy explains how Zap Holidays Private Limited ("Zap Holidays", "we", "us"), New Delhi, collects and uses your personal data when you use zapholidays.com, call us, message us on WhatsApp or book a holiday with us. We process personal data in line with the Digital Personal Data Protection Act, 2023 and other applicable Indian laws.
Information we collect
- Enquiry details: name, mobile number, email, departure city, destination, travel dates, number of travellers and any message you send.
- Booking details: traveller names as on passport or ID, dates of birth, passport and visa documents (for international trips), PAN where required for TCS, and special requests such as meal preferences.
- Payment details: payments are processed by banks and payment gateways. We do not store your full card number, CVV or UPI PIN.
- Technical data: IP address, browser type and pages visited, through server logs and, where enabled, analytics and advertising cookies.
How we use your information
- To respond to your enquiry by call, WhatsApp, SMS or email and prepare quotes and itineraries.
- To book hotels, flights, transfers, sightseeing, visas and insurance on your behalf.
- To send booking confirmations, vouchers and travel updates.
- To meet legal obligations, including GST invoicing and TCS collection and reporting under the Income Tax Act.
- To improve our website and measure our advertising.
Sharing your information
We share your details only as needed to deliver your trip: with hotels, airlines, transport and tour operators, visa processing centres and embassies, insurers, payment gateways, and government authorities where required by law. We do not sell your personal data.
Your consent and rights
By submitting an enquiry you consent to us contacting you about your trip. You may withdraw consent, ask to access, correct or erase your data, or opt out of promotional messages at any time by writing to support@zapholidays.com. We may need to keep some records where the law requires it.
Data retention
We keep enquiry data for as long as needed to serve you, and booking and tax records for the period required under Indian law.
Security
We use reasonable security practices to protect your data. Our website is served over HTTPS, and payments are handled by secure, PCI-DSS compliant payment providers.
Grievance officer
For any privacy concern or complaint, contact our Grievance Officer at support@zapholidays.com or write to Zap Holidays Private Limited, 429, D-21 Corporate Park, Sector 8, Dwarka, New Delhi 110077. We will respond within the time required by law.